Returns & Refunds Policy

We want you to be completely satisfied with your Elevated Pieces order. Please read the information below before requesting a return.

Change-of-Mind Returns

  • 14-Day Return Request

    Request a return within 14 days of receiving your order. After notifying us, send the item back within the following 14 days.

  • Original Condition

    Products must be unworn, unused and returned with their original pouch and packaging.

  • Order Number Required

    Your order number or proof of purchase must be included with your return request.

How to Request a Return

  • 01 — Contact Us

    Email the Elevated Pieces customer-service team before returning anything.

  • 02 — Provide Your Details

    Include your full name, order number, item being returned and reason for the return.

  • 03 — Receive Instructions

    We will provide the correct return instructions and return address.

Please do not return an item without contacting us first.

START A RETURN

Detailed Returns Information

Return Postage

For change-of-mind returns, customers are responsible for the return postage cost.

We recommend using a tracked postal service and keeping proof of postage. We cannot accept responsibility for returns lost or damaged before reaching us.

If the product is faulty, damaged or incorrect, Elevated Pieces will cover reasonable return costs.

Refunds

Once your return has been received and inspected, we will email you with an update.

Approved refunds will be issued to the original payment method.

The refund will include the price paid for the returned item and the cost of our standard delivery service where legally required.

Any additional amount paid for express or upgraded delivery will not normally be refunded.

Banks and payment providers may take additional time to display the refund in your account.

Items That Cannot Be Returned

We cannot accept returns for:

* Personalised or custom-made products, unless faulty
* Items damaged through misuse, accidental damage or improper care
* Items returned outside the return period without prior approval
* Products showing signs of wear beyond what is reasonably necessary to inspect them

This does not affect your statutory rights where an item is faulty, damaged, misdescribed or not fit for purpose.

Faulty, Damaged or Incorrect Items

Please inspect your order shortly after delivery.

Contact us as soon as possible if your item arrives:

* Faulty
* Damaged
* Incorrect
* Significantly different from its description

Email: hello@elevatedpieces.co.uk with your order number and clear photographs of the item and packaging.

We will review the issue and arrange an appropriate refund, repair or replacement.

Pre-Order Cancellations

You may request to cancel a pre-order before it has been dispatched.

Contact us with your name and order number at:

hello@elevatedpieces.co.uk

If the order has already been dispatched, you may return it after delivery in accordance with this policy.

If a pre-order is significantly delayed, we will contact you with an updated estimated dispatch date and explain your available options.

Exchanges

We do not currently offer direct exchanges.

To change the colour, length or product, return the original item for a refund and place a new order.

Incorrect Delivery Address

Customers are responsible for entering the correct delivery address at checkout.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after the order has entered the dispatch process.

Contact Us

For returns and refund enquiries, contact:

Email: hello@elevatedpieces.co.uk

We aim to respond within 1–2 working days.

This policy does not affect your statutory rights.